Service Details

Alpha Phase

During Alpha, we are moving fast and we will be making breaking changes along the way. Make sure you backup your data, and check before redeploying your cyoda cloud environment. It’s good practice to set yourself up with some CI/CD pipelines to automate tearing down and rebuilding your data and environment. Contact us on Discord if you need help.

Current Status: For current service status and known issues, see Cyoda Cloud Status.

Subscription Details: For tier limits and entitlements, see Subscription Tiers.

Service Availability

Uptime and Maintenance

• Service operates 24/7
• Planned maintenance notifications posted on Status Page

Geographic Deployment

• Single datacenter deployment in Helsinki, Finland
• Latency characteristics suitable for most development and testing use cases
• Contact us via Discord if latency impacts your use case

Service Architecture

Infrastructure Overview

• Multi-tenant platform on bare metal infrastructure
• Isolated client environments via Kubernetes namespaces
• Shared backend services (Cassandra, Zookeeper)
• External access via Cloudflare tunnel

For detailed architecture information, see Cyoda Cloud Architecture.

Client Integration Points

• HTTP API: REST endpoints for application integration
• gRPC: High-performance interface for compute externalization
• JDBC: SQL querying via Trino
• AI Assistant: Entry point for signing up, creating new applications via chat dialogue, provisioning and controlling your environment(s), and getting help. Available at https://ai.cyoda.net
• Cyoda UI: Web interface for your Cyoda environment. It’s our legacy UI, but with extensive features including entity lifecycle configuration and observability, distributed report configuration and execution, entity model viewing and navigation, Trino SQL schema configuration, and deep processing manager analysis. Available at https://client-<caas_user_id>.eu.cyoda.net

Data Management

Storage Characteristics

• Apache Cassandra backend with replication factor 3
• Write-only entity persistence for complete audit trails
• Point-in-time querying capabilities
• No automatic backups in Free Tier

Data Retention

• Data persists until explicitly deleted by user or exported via API
• Users responsible for data export and backup
• Data export available via HTTP API endpoints

API and Integration

Rate Limiting

Rate limits vary by subscription tier. See Subscription Tiers for specific limits.

• HTTP 429 responses when limits exceeded
• Burst capacity available within limits

Authentication

• Auth0-based human authentication for web interfaces
• OAuth 2.0 client credentials flow for technical users
• Technical user creation via AI Assistant

For complete authentication details, see Authentication & Authorization.

Current Service Limitations

Alpha Phase Considerations

• Frequent platform updates and changes
• Feature set under active development
• Documentation continuously updated

Support Channels

• Primary support via Discord
• Global team coverage across time zones
• Community-driven support model

API Versioning

• API versioning planned for post-alpha release
• Client libraries available on GitHub. Lots of active development there.
• In Alpha, expect breaking changes. We’ll keep people informed on the Status Page and Discord.

Migration and Data Portability

Data Export

• Full data export via HTTP API
• User responsibility for backup and migration

---

Last updated: 2025-09-09 Document version: 2.1